SupportWarrantyRegistration

Welcome to the registration area of your Pinarello brand product!

In this section,starting with 2009 range frames, filling-out the registration form within ten days from retail purchase, you get a warranty extension of one (1) year, a total of three (3) instead of the standard two (2), your registered frame will become part of the Crash Replacement Program for the duration of the warranty, and you become a member of the Pinarello on-line community so you can always be updated with the latest news from Pinarello.

Read pinarello limited warranty

Fields marked with the asterisk (*) are mandatory, registration won't be accepted if they are not correctly filled-out.

BIKE OWNER DATA

First name * Last name * Address * zip code * city *

State * country * Select AlbaniaAlgeriaAmerican SamoaAmerican Virgin IslandsAndorraAnguillaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBarbudaBelgiumBelizeBeninBermudaBoliviaBonaireBosnia-HerzegovinaBotsw anaBrasilBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCambogiaCameroonCanadaCanarian IslandsCape VerdeCayman IslandsCentral African RepublicCeutaChadChileChinaCisgiordaniaColombiaCongoCook IslandsCosta RicaCote d IvoireCroatiaCuraaoCyprusCzech RepublicDenmarkDominicaDominican RepEcuadorEgyptEl SalvadorEnglandEritreaEstoniaEthiopiaFaroe IslandsFijiFilippineFinlandFranceFrench GuyanaFrench PolinesiaGabonGambiaGazaGeorgiaGermanyGhanaGibraltarGibutiGreeceGreenlandGrenadaGuadalupeGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHong KongHungaryIcelandIndiaIndonesiaIrelandIsraelItalyJamaicaJapanJordanJugoslaviaKazakstanKenyaKiribatiKoreaKosraeKuwaitKyrgyzstanLao PDRLatviaLebanonLiberiaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMaderaMalawiMalaysiaMaldivesMaliMaltaMarianne Northern-IslandsMarshall IslandsMartiniqueMauritaniaMauritiusMelillaMexicoMicronesiaMoldovaMonacoMontserratMoroccoMozambiqueMyanmarNamibiaNepalNetherlands AntillesNetherlandsNevisNew CaledoniaNew ZealandNicaraguaNigerNigeriaNorthern IrelandNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPolandPonapePortugalPuerto RicoQatarRunionRomaniaRotaRussiaRwandaSabaSaint VincentSan MarinoSaipanSalomone IslandsSaudi ArabiaScotlandSenegalSeychellesSierra LeoneSingaporeSlovakiaSloveniaSouth AfricaSpainSri LankaSt BarthlemySt ChristopherSt CroixSt EustatiusSt JohnSt KittsSt LuciaSt MaartenSt MartinSt ThomasSt VincentSurinameSwazilandSwedenSwitzerlandSyriaTahitiTaiwanTajikistanTanzaniaThailandTinianTogoTongaTortolaTrinidad and TobagoTrukTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamVirgin GordaWake IslandWalesWallis and FutunaWestern SamoaYapYemen RepublicZambiaZimbabwe telephone number Email * alternative Email

RETAILER DATA

Reseller name * Address * zip code *

city * State * Country * Select AlbaniaAlgeriaAmerican SamoaAmerican Virgin IslandsAndorraAnguillaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBarbudaBelgiumBelizeBeninBermudaBoliviaBonaireBosnia-HerzegovinaBotswanaBrasilBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCambogiaCameroonCanadaCanarian IslandsCape VerdeCayman IslandsCentral African RepublicCeutaChadChileChinaCisgiordaniaColombiaCongoCook IslandsCosta RicaCote d IvoireCroatiaCuraaoCyprusCzech RepublicDenmarkDominicaDominican RepEcuadorEgyptEl SalvadorEnglandEritreaEstoniaEthiopiaFaroe IslandsFijiFilippineFinlandFranceFrench GuyanaFrench PolinesiaGabonGambiaGazaGeorgiaGermanyGhanaGibraltarGibutiGreeceGreenlandGrenadaGuadalupeGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHong KongHungaryIcelandIndiaIndonesiaIrelandIsraelItaliaJamaicaJapanJordanJugoslaviaKazakstanKenyaKiribatiKoreaKosraeKuwaitKyrgyzstanLao PDRLatviaLebanonLiberiaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMaderaMalawiMalaysiaMaldivesMaliMaltaMarianne Northern-IslandsMarshall IslandsMartiniqueMauritaniaMauritiusMelillaMexicoMicronesiaMoldovaMonacoMontserratMoroccoMozambiqueMyanmarNamibiaNepalNetherlands AntillesNetherlandsNevisNew CaledoniaNew ZealandNicaraguaNigerNigeriaNorthern IrelandNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPolandPonapePortugalPuerto RicoQatarRunionRomaniaRotaRussiaRwandaSabaSaint VincentSan MarinoSaipanSalomone IslandsSaudi ArabiaScotlandSenegalSeychellesSierra LeoneSingaporeSlovakiaSloveniaSouth AfricaSpainSri LankaSt BarthlemySt ChristopherSt CroixSt EustatiusSt JohnSt KittsSt LuciaSt MaartenSt MartinSt ThomasSt VincentSurinameSwazilandSwedenSwitzerlandSyriaTahitiTaiwanTajikistanTanzaniaThailandTinianTogoTongaTortolaTrinidad and TobagoTrukTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamVirgin GordaWake IslandWalesWallis and FutunaWestern SamoaYapYemen RepublicZambiaZimbabwe

FRAME DATA

Retail purchase date * Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Month Gen Feb Mar Apr May Jun Jul Ago Sep Oct Nov Dec Year 2013 2012 2011 2010 2009 2008 Sales receipt number    Model * Select FV4 PARIS 50-1.5 ANGLIRU ARTEMISIA BERNINI CANOVA CARAVAGGIO CARBON F4:13 CATENA CATENA SINGLE SPEED CELLINI CICLO PISTA CICLO VENETO CM CRONO ALU CRONO ALU ROAD CRONO ALU TRACK CROSS ALLOY CROSS ALU CX CROSS DEISEL DIESEL DIESEL SINGLE SPEED DIESEL URBAN DOGA XC DOGAM XC DOGMA DOGMA 60.1 DOGMA 2 DOGMA 60.1 DOGMA 65 DOGMA 65.1 DOGMA 65.1 T DOGMA 65.1 THINK2 DOGMA FPX DOGMA K DOGMA K T2 DOGMA X DOGMA XC DOGMA10 DOGMA11 DOGMA12 DOGMA13 DOGMA14 DOGMA15 DOGMA16 DOGMA17 DOGMA18 DOGMA19 DOGMA2 DOGMA2 DI2 DOGMA3 DOGMA4 DOGMA5 DOGMA6 DOGMA60.1 DOGMA65 DOGMA65.1 DOGMA7 DOGMA8 DOGMA9 DOGMAK DOGMAK CARB/BIANC DOGMAK T2 DOGMAKT2 DOGMAXC EMX EMX3 EMX5 F313 F3:13 F4:13 F4:13 CARBON FCX FCX CARBON FCX CROSS FCX1 CROS FCX1 CROSS FCXCROSS FM1 FP DUE FP QUATTRO FP UNO FP UNO CARBON FP ZERO FP0 FP1 FP1 CARBON FP2 FP2 CARBON FP3 FP3 CARBON FP4 FP5 FP5 CARBON FP6 FP7 FP7 CARBON 3K FP8 FP8 ROAD FP8 TRACK FPDUE FPDUE 105 FPDUE 105-USA FPDUE CARBON FPDUE VELOCE FPQUATTRO FPQUATTRO 105 FPQUATTRO W FPTEAM FPTRE FPUNO FPUNO CARBON FPZERO FT1 FT3 FV0 FV1 FV1 ALIVIO FV4 FV5 FVZERO GALILEO GRAAL GRAALTH GRALL klekoo KOBH KUA' KUI' KUO' LEONARDO LNGAVITA LUNGAVITA LUNGAVITA SINGLE SPEED LUNGAVITA SINGLESPEED MAAT MAAT TRACK MANTHA MANTHA XC MATT MATT TRACK MERCURIO MODELLO MTB MANTHA DEORE OPERA OPERA ARTEMISIA OPERA BERNINI OPERA CANOVA OPERA CARAVAGGIO OPERA CELLINI OPERA MERCURIO OPERA SUPERLEONARDO PARIS PARIS 2010 SDG PARIS 50-1 PARIS 50-1,5 PARIS 50-1.5 PARIS 50.1 PARIS CARBON PARIS CARBON 50-1.5 PARIS CHORUS PARIS DI2 PARIS FP PARIS FP CARBON PARIS ULTEGRA DI2 PF03644754 PF14454044 PF14454051 PF14454056 PF15754053DI PF25557254 PF25557454 PF36443736 PF36444737 PF36449736 PF36451751 PFQUATTRO PI0W2456VEL01 PI224581FP001 PI238655ULT00 PI25534710501 PI3017335123 PI373749ATH39 PI373749ULT34 PI373751ULT34 PI373751ULT39 PI373853ULT39 PI375149ATH39 PI375149ULT34 PI375149ULT39 PI375153ULT39 PI375744VEL39 PISTA PISTA ALU PRINCE PRINCE EXTREME PRINCE FP PRINCE FP CARBON PRINCE PISTA RAZHA ROKH SANLEONARDO 1K SKY SPRINT XTRACK SUPER LEONARDO SUPERLEONARDO SURPRISE PISTA TANDEM TELAIO DOGMA2 TRACK TREVISO TREVISO SORA VENETO XTRACK XTRACK? Size * Select 0,461805555555556 120 130 13inch 15 in. 150 15in. 15inch 16 in. 16in. 17 in. 17in. 17inch 18 in. 18 inc. 180 18? 18in. 18inch 19 in. 19in. 19inch 20 in. 20? 20in. 20inch 21 in. 21in. 21inch 23 in. 24 24 in. 24 inc. 24 inc. 41.5 24 inch 24" 24"*15" 240 245 24in. 24inch 26"*17" 26"*19" 26"*21" 26"*23" 26in. 26inch 26inch*13inch 26inch*15inch 26inch*16inch 26inch*17inch 26inch*18inch 26inch*19inch 26inch*20inch 26inch*21inch 26X17 26X19 26X21 26X23 290 300 340 380 400 415 420 425 43 430 433 44 440 445 45 450 455 46 46,5 460 465 47 470 474 48 48.5 480 485 486 49 490 491 493 497 4POWER 5 50 500 50X 51 51.5 510 512 515 52 520 525 53 530 535 54 540 545 55 550 555 558 56 56,50 560 562 563 565 567 57 57,5 57,5 CM 570 575 58 580 582 59 590 590,00 591 595 600 610 612 620 635 709 710 712 713 718 719 721 722 738 743 746 755 756 760 763 769 799 850 851 852 853 854 856 883 D1 L M MIS. SPEC. MIS. SPECIALE MISURA S XL Model year 20072008200920102011201220132014 Color Wheels Group Frame serial number *

  Aware of the legal implications that false declarations may have, I hereby declare that the information provided is truthful.

NOTES ON THE REGISTRATION

Cicli Pinarello SpA acknowledges the importance of the privacy of its customers, and is committed to treat their data with confidentiality and only for internal use.
Registration is optional, but necessary to obtain the relevant benefits.
The data provided may be disclosed to the authorities in case of investigations on crimes or illicit trade practices.
Any registered customer can request the cancellation of its registered data by writing an email to ; cancelling the data will waive the benefits obtained with the registration.

A FOREWORD: Useful Life Cycle of Products and Intended Use
All parts of a bicycle (frame, wheels, cranks, handlebar, derailleurs, tires etc) have a useful life cycle, that depends on many factors such as technology, construction and materials used, rider's weight and power, care/maintenance, how much, where and how they are used, use of aggressive cleaners, any event affecting the structural integrity of the products like impacts, falls etc.

Components are subject to normal wear, to surface wear, but also to a form of wear called “material fatigue”, consisting in the progressive separation of the molecular structure, which is initially an almost invisible micro-fracture, but then grows with time, weakening the component to the point of sudden failure, when the crack is big enough. "Fatigue" is initially difficult to see, therefore more insidious; in order to reduce the risk of an accident, it is necessary to monitor wear and recognize any early signs of fatigue before they could cause a sudden failure.

For a safer ride, we recommend to have a qualified mechanic frequently inspect all parts of the bicycle for wear, cracks, micro-fractures, corrosion, deformation, dents, paint damage and any other indicator of problems before they could cause product failure. Visual enhancers like penetrating fluids are recommended as certain signs are not easily seen with the naked eye.

Any product that is worn out, has lost its structural integrity or shows any sign of fatigue or damage must be replaced immediately, to reduce the possibility of an accident that could cause serious injuries.

INTENDED USE. This product has been designed solely for road or track use on smooth surfaces. There are risks inherent in bike riding and factors such as poor maintenance, lack of frequent inspections, poor visibility, darkness or rain greatly increase these risks. Proper maintenance, frequent inspections, using a helmet, high-visibility bike wear, bike lights, rear view mirrors, ringers and riding conservatively help reduce, but cannot completely eliminate, such risks.

Cicli Pinarello guarantees its frames, if purchased from authorized Pinarello dealers, to be free from manufacturing or material defects for:

Three years from the date of retail purchase if you register the frame, within ten days from purchase, on the www.pinarello.com website

Two years if you do not register the frame within ten days after retail purchase or if you register a frame received as replacement.

Cicli Pinarello guarantees its components (Pinarello, Most), if purchased from authorized Pinarello dealers, to be free from manufacturing or material defects for two years from the date of purchase.

If a frame or part is found by Pinarello to be defective within the terms of this warranty, it will be repaired or replaced, at the option of Pinarello, free of charge. If the original product is not available any longer, it will be replaced with an equivalent product of similar value.

Parts made by other manufacturers will be covered by the warranties of the respective manufacturers, please address your claim to them. This warranty does not cover:

1. products without a legitimate dated proof of purchase
2. products not purchased through an authorized Pinarello dealer
3. products whose identification markings have been removed, altered, effaced or made unreadable
4. normal wear (including fatigue) and tear
5. damage caused by abuse or misuse, improper assembly (for example improper tightening torques), improper or insufficient maintenance, accidents, impacts, corrosion, aggressive cleaners, use with non compatible components, improper repairs, and more generally anything which is not a material or manufacturing defect.
6. products which reached the natural end of their useful life cycle
7. UV rays effects (colors fading, turning yellow)
8. the effects of saline environment
9. re-painted products (also partially)
10. products used commercially
11. products modified in any way
12. shipping damage (the forwarder is responsible)
13. cosmetic blemishes which were apparent or discoverable at the time of purchase of the product
14. workmanship for replacement or changeover

This warranty is valid only with the original owner and is not transferable. This warranty is expressly limited to the repair or replacement of a defective item and is the sole remedy of the warranty.

Please note that in addition to this policy you may have specific legal rights granted by the national or state laws of the country where the product was sold. If any part of this warranty is void due to the above national laws, the rest will remain valid.

Cicli Pinarello is not responsible for incidental or consequential damages. Some States do not allow this exclusion of incidental or consequential damages, so this exclusion may not apply to you.

This one is the only conventional warranty offered for the product you purchased. Any additional clause, extension or implied warranty is specifically excluded.

When a product is repaired or replaced free of charge under warranty coverage, the replaced product is covered by a renewed warranty.

Moreover, when a product is replaced under warranty, the original product becomes property of Pinarello.
Any disputes arising out of this Agreement or regarding the use of this product will be governed by the laws of the country of Italy and will be decided by the Court of Treviso, Italy.

CLAIM PROCEDURE:
To make a warranty claim you need to return the product to the same authorized Pinarello dealer you purchased it from. Please note that if the product was purchased in another country, you have to return it to the authorized Pinarello dealer of that country. We recommend, for the additional safety of better assembly and control, to be sure about originality, but also for the after-sales service, to purchase from your local Pinarello authorized dealer.

The product should be returned clean (if returned dirty will be kept at your disposal for ten days and then destroyed) together with:

1. your name, address, phone numbers and e-mail (as provided when the bike was registered in our website, if registered)
2. a dated invoice or receipt for proof of date and place of retail purchase
3. a detailed description of the problem experienced (we suggest to use some adhesive tape to help us identify the exact position of the problem)
4. a list of the components used in conjunction with the claimed product
5. a specific request if you want that after the handling of the claim any sensitive personal data is not preserved for future reference.
6. a declaration on how to treat the product if found not-warrantable; without a specific declaration the product will be kept at your disposal for 10 days and then destroyed

If you buy a frame from an authorized Pinarello dealer, and register the frame on the www.pinarello.com website within ten days from purchase, correctly filling out all mandatory fields, you are automatically enrolled in the "crash replacement" program.

This program offers you the possibility to buy, from the same dealer of the original purchase, a new frame at a discounted price, if the original frame is accidentally damaged beyond repair, during the warranty period.

The discount is offered in part by Pinarello, in part by the dealer.
To know more please contact your authorized Pinarello dealer.
The new frame can be equivalent or lower in value than the original frame.

PROCEDURE
You will notify to the dealer in your country the accident to the frame (specifying serial number) and your desire to replace the damaged frame with a new one at a discounted price; then you will contact the original dealer to order the new frame, supplying:

1. the original proof of purchase and the contact information as you left it in the website when registering the frame
2. jpg images of the entire bike after the accident, and close-up images of the damaged portion
3. copy of any accident report to the authorities
4. the damaged frame, which will become property of Pinarello in exchange for granting the discount on the new frame.

RIGHT TO MODIFY
Pinarello reserves the right to cancel or modify this policy at any time without prior notice.